UK Excluding The Channel Islands
5 to 7 working days
Up to 4 weeks for made to order garments.
5 to 7 working days
4 weeks for made to order garments
USA and Canada
7 to 10 working days
Up to 5 weeks for made to order garments
Rest of the world
10 to 14 working days
Up to 6 weeks for made to order garments
All UK deliveries will require a signature upon delivery and if there is no-one to take delivery, then a card will be left behind with instructions for collection/delivery of the parcel.
The delivery cost is one fixed price for any number of items and is not dependent on the weight of the parcel.
There may be customs duties and other taxes to be paid for by the recipient and these will depend on your country's own import tax policies. Please find out about these prior to ordering as these vary from country to country and we would not have your country's tax information to be able to advise you.
Items can be returned for a refund within 28 days of purchase. If the garment is custom made to order then the garment cannot be returned. The following restrictions apply.
All items must be returned unworn, and in a good condition. Please be careful when trying on items at home not to stain them in any way, as stained items cannot be returned. Once an item has been altered in any way, this product can no longer be returned.
If items being returned have been worn, then we reserve the right to send them back to you. The same applies to soiled, altered or damaged items.
Please do not remove any labels, as for a refund to be valid the products must be sent back to us with all labels intact. Failure to do so may results in your return being sent back.
Due to hygiene reasons, earrings cannot be returned. Any other jewellery items can be returned within the 28 days but please note we will not accept any returns if the labels have been removed.
When you return items back, please send a copy of the invoice with goods, so we can process the returns easily – failure to enclose the invoice with the goods means we are unable to identify whom the items are being returned from, meaning we will be unable to process the refund.
Send any returns back to us through a delivery service that is a signed for so that there is confirmation of your returns. If you wish, you may also insure your parcel. The responsibility of the goods remains yours until it has been received back in our premises.
All returns are to be sent to:
Variety Silk House,
150-152 Ealing Road,
The cost of returns will be covered by yourself. If you have asked for a refund, then the initial delivery charge will not be deducted, but the full value of the items ordered will be refunded. Refunds will be processed back to your card which was used to process the original payment, and you should expect to receive the refund within 12-20 working days.
You do not need to give us prior notice in case you wish to return any items.
For any more questions you have regarding returns and refunds, please email us at email@example.com
We check each item before it is sent to you for any damage in the products. However if you receive an item that you deem faulty, please email us at firstname.lastname@example.org, with your order number, item code and information about the damaged item within 7 days of receiving your item.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Some of our pieces are hand embroidered and hand crafted and therefore are fragile items. Over time embroidery many get displaced and this is not regarded as a fault as this is due to the nature of the work.